What We Collect and Why We Collect It
When you open an account with us, we collect the information needed to verify your identity, process your transactions, and keep your account secure. This includes your name, contact details, and payment references tied to your chosen method — whether that is Touch 'n Go eWallet,
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Boost, or GrabPay. We also collect device and session data to detect unusual login activity and protect your account from unauthorised access. Transaction records are retained as required under applicable Malaysian financial and regulatory obligations; we do not hold them longer than necessary. We do not
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collect data from minors, and access to our platform depends on local law and is available only where local law permits. Any data shared with payment processors or identity-verification partners is limited strictly to what those services need to complete their function — nothing more. You
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can request a summary of the data we hold on you at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.